Ref. 6186

Head of Technical IT Services

Leiter Technical IT-6186

Our client, a Swiss company specialising in digital services and software products, is a global leader in medical and diagnostic services. By continuously optimising and digitising processes in the medical and diagnostic field, you and your team are making a significant contribution to society. This is an opportunity for you to use your leadership skills with a strong service orientation. You will be the link between product development and customers. Given our role as a software developer and product provider, it is essential that we maintain a robust internal services organisation.

How you can benefit from talking to us:

  • Salary comparison, current salary to market salary
  • Understanding your career options
  • Identification of development and promotion potential
  • 65% of candidates will be making a career move within the next 12 to 24 months

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Leiter Technical IT-6186

Why is this position interesting to you?

 

Significance

  • Together with your team, you make a significant contribution to improving the Swiss healthcare system and other areas.

 

State-of-the-art software and solutions

  • You lead current implementation projects with your team.

 

Digitalisation in healthcare

  • Together with your team, you will be at the forefront of the transformation and digitalisation of the healthcare sector.

 

Getting close to customers is essential to overall business success

  • You receive initial feedback on the latest products directly from the customer. You share this experience with the development team. Your ideas and input on customer satisfaction drive software development.

 

Positioning of our client

  • Swiss company with more than 10 international locations
  • Leader in the medtech software sector
  • Strong commitment to the Swiss location, local software development with customer proximity
  • Approximately 500 employees

Role, function and supervisor

  • Head of Technical IT Services
  • Reporting to the Business Unit Leader Healthcare IT Solutions & Services

Main tasks and focus
  • Management of the Technical Services team of over 10 members
  • Professional, methodical and personal development of the team
  • Optimise and professionalise service processes and methods
  • Increase customer satisfaction, ensure professional operation and support
  • Requirements management up to UAT and handover to the customer
  • New installations, including integration and adaptation to customer infrastructure and IT architecture
  • Integration, installation and data migration from legacy systems

 

What you bring

  • Several years of experience managing an IT services and support or software consulting team
  • A passion for customer service and satisfaction
  • Interest in the healthcare industry
  • Enjoyment of team development
  • Experience in software and services product development a plus
  • A commitment to professionalising processes and methods

 

Conditions

  • Location: Greater Zurich area, work anywhere
  • Attractive package and benefits

Application & Contact

Erik Wirz
Erik Wirz
Managing Partner
wirz phone +41 44 515 02 60 wirz email erik.wirz@w-gruppe.com

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Recruitment Process

In an initial conversation, we will give you a detailed insight into the role, the company, the culture and your development opportunities.

After an initial conversation with the partner (headhunter), you will receive further information about the role and our client's expectations. If you are interested, please send us your documents. Wirz & Partners will draw up a longlist which will be discussed with the client. From this longlist, 4-6 candidates are selected for the shortlist.

 

Time until feedback: 2-3 weeks

If you make it to the shortlist, you will move on to the next round. During the interview with Wirz & Partners, we will get to know you professionally and personally. You will receive additional information about the client, the offering, the services, the team and the KPIs. Based on all interviews and documents, we prepare a complete dossier on you for the client, including an executive summary. These documents form the basis of the structured interview process with the client. We prepare you for the interview.

 

Duration until the interview with the client: Up to 2 weeks

The first meeting with the client is about getting to know each other on an equal footing, getting to know the people and the culture. This takes place in person at the client's location and usually lasts around an hour.

The second interview focuses on professional competencies and leadership issues. You will get to know the team, the strategy and the operational goals.

You will then receive a salary proposal and an overview of the overall offer.

 

Duration until feedback: 1-2 weeks

A de-briefing with you and the client takes place after the final meeting.

We help you negotiate the contract and clarify further details. The contract is drafted and we support the onboarding process with the client.

 

Duration until feedback: Up to 1 week

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