Ref. 3610

Head Consulting, Service Management

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Mid-sized cloud and ITSM provider based in Switzerland is looking for a leader to join its consulting team.

How you can benefit from talking to us:

  • Salary comparison, current salary to market salary
  • Understanding your career options
  • Identification of development and promotion potential
  • 65% of candidates will be making a career move within the next 12 to 24 months

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Our client's positioning in the Swiss market

  • Our client is part of a leading Swiss cloud/IT services company with over 200 employees.
  • Top Player in the Cloud, IaaS, PaaS, ITSM markets 
  • ITSM from the Cloud 
  • Clear positioning as a local cloud service provider

 

Why you should consider this role

  • Partnerships with major and innovative IT technology vendors such as HP, IBM, Microsoft, Ivanti, Oracle, Splunk
  • The opportunity to build your own ITSM consulting team within a successful company and shape the service portfolio.
  • No international travel, so you can be home in the evenings
  • Channel your energy into the marketplace with motivated colleagues without internal political scenarios
  • Build a team using the latest technologies in a startup-like environment within a financially stable, Swiss-led context that is not driven by quarterly results
  • Become an entrepreneur within the company and realise your full potential
  • Respect, responsibility, realistic goals and top management support are offered

 

Why do we recruit

  • Replacement, strategic expansion of the ITSM consulting team

 

Where does our client stand as a company?

  • Our client is a Swiss company with a top brand in both the customer and candidate markets.
  • Solid financial base, independence (not listed, no venture capital)
  • Commitment to Swiss values

USP in relation to the market

  • Institutionalised career path based on performance, allowing development up to executive level
  • Unique, entrepreneurial corporate culture where employees can thrive in a federalist culture
  • Work in Switzerland, on international projects, on cutting-edge technology issues

 

Key role and focus

  • Build and expand the client portfolio
  • Develop the consulting portfolio
  • Grow the team through strategic recruitment
  • Employee promotion, team and individual development
  • Full responsibility for the ITSM consulting practice
  • Hands-on involvement in project definition, delivery, both technical, business, administrative and quality management  

 

Requirements Profile

 

Role/Task:

  • Experience in client management in consulting projects
  • Winning follow-up projects and identifying & winning new projects
  • Leadership experience in IT consulting
  • Project Management experience in ITSM projects

 

Technology/ITSM experience such as:

ServiceNow, BMC, Cherwell SW, Ivanti, HP, CA, Axios Sys, Easy Vista, IBM, Heat, LANDesk, Hornbil, Helpline, Omninet, SunView or similar 

 

 

Soft skills 

  • Innovative, entrepreneurial thinking and acting
  • Enjoyment of work and people
  • Motivational leader who can set the tone
  • Customer focused mindset
  • Say what you do and do what you say
  • Demanding and encouraging

 

Supervisor: 

  • CEO/MD 

 

Conditions:

  • Location: Zurich 
  • Modern offices 
  • Package including fringe benefits as required
  • Participative and federalist corporate culture with modern flat management structure
  • No international travel

Application & Contact

Erik Wirz
Erik Wirz
Managing Partner
wirz phone +41 44 515 02 60 wirz email erik.wirz@w-gruppe.com

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Recruitment Process

In an initial conversation, we will give you a detailed insight into the role, the company, the culture and your development opportunities.

After an initial conversation with the partner (headhunter), you will receive further information about the role and our client's expectations. If you are interested, please send us your documents. Wirz & Partners will draw up a longlist which will be discussed with the client. From this longlist, 4-6 candidates are selected for the shortlist.

 

Time until feedback: 2-3 weeks

If you make it to the shortlist, you will move on to the next round. During the interview with Wirz & Partners, we will get to know you professionally and personally. You will receive additional information about the client, the offering, the services, the team and the KPIs. Based on all interviews and documents, we prepare a complete dossier on you for the client, including an executive summary. These documents form the basis of the structured interview process with the client. We prepare you for the interview.

 

Duration until the interview with the client: Up to 2 weeks

The first meeting with the client is about getting to know each other on an equal footing, getting to know the people and the culture. This takes place in person at the client's location and usually lasts around an hour.

The second interview focuses on professional competencies and leadership issues. You will get to know the team, the strategy and the operational goals.

You will then receive a salary proposal and an overview of the overall offer.

 

Duration until feedback: 1-2 weeks

A de-briefing with you and the client takes place after the final meeting.

We help you negotiate the contract and clarify further details. The contract is drafted and we support the onboarding process with the client.

 

Duration until feedback: Up to 1 week

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