Ref. 1192

Head of Service & Product Management at a leading IT service provider

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You're not looking for a new job. What interests you is to make a difference, to be able to shape things, to participate, to be part of the success. Our client is not a large corporation, nor is it an American-owned company; it is a Swiss company, yes, they still exist.

How you benefit from talking to us:

  • Salary comparison, current salary to market salary
  • Understanding career options
  • Identifying development and promotion potential
  • 65% of candidates make a career move within the next 12-24 months

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Our client is a full-service provider of IT services in the Swiss market. Behind the scenes, there's a financially healthy and stable conglomerate. The subsidiary for which we are exclusively recruiting has repositioned itself.

 

We are looking for a Head of Service Management (Product Management). His area of responsibility includes all classic product management tasks. He/she will lead a team of 4 people. In addition to the service portfolio, he is also responsible for the entire business management process.

 

Our client offers a startup-like working environment in attractively designed offices in the city centre of Zurich. The office is easily accessible by both public transport and car.

 

The challenge for you will be to help shape the offering and service portfolio in close collaboration with the management, to whom you will report directly. Today's broad range of services should be adapted to current market needs. The client's core competencies should be aligned in the focused offering of the future to meet market needs, capture the zeitgeist and be competitive.

 

As a front-line IT services specialist, you know the IT services market from a service provider's perspective. Product management, business development and service offering definition are not foreign concepts to you.

 

If you are looking for an exciting alternative to the uniformity of American/Asian service providers, then you should talk to us.

 

We know the client well and would be happy to provide you with further information about the expandable management position.

 

Discretion is a matter of course for us. We look forward to hearing from you.

 

  • Rate of utilisation: 100%
  • Position: Executive position
  • Languages required: German, English

Application & Contact

Erik Wirz
Erik Wirz
Managing Partner
wirz phone +41 44 515 02 60 wirz email erik.wirz@w-gruppe.com

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Recruitment process

In an initial conversation, we will give you a detailed insight into the role, the company, the culture and your development opportunities.

After an initial conversation with the partner (headhunter), you will receive further information about the role and our client's expectations. If you are interested, please send us your documents. Wirz & Partners will draw up a longlist which will be discussed with the client. From this longlist, 4-6 candidates are selected for the shortlist.


Time until feedback: 2-3 weeks

If you make it to the shortlist, you will move on to the next round. During the interview with Wirz & Partners, we will get to know you professionally and personally. You will receive additional information about the client, the offering, the services, the team and the KPIs. Based on all interviews and documents, we prepare a complete dossier on you for the client, including an executive summary. These documents form the basis of the structured interview process with the client. We prepare you for the interview.


Duration until the interview with the client: Up to 2 weeks

The first meeting with the client is about getting to know each other on an equal footing, getting to know the people and the culture. This takes place in person at the client's location and usually lasts around an hour.


The second interview focuses on professional competencies and leadership issues. You will get to know the team, the strategy and the operational goals.


You will then receive a salary proposal and an overview of the overall offer.


Duration until feedback: 1-2 weeks

A de-briefing with you and the client takes place after the final meeting.


We help you negotiate the contract and clarify further details. The contract is drafted and we support the onboarding process with the client.


Duration until feedback: Up to 1 week

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