Ref. 6690

Senior Account Director

Our client is a stable and solid IT service provider for SME customers in Switzerland. Over the years, our client has built a loyal customer base of more than 200 companies in the retail, service and manufacturing sectors. 80% of revenues are generated from long-term customer relationships. This is a succession arrangement with a planned transition from the current sales manager to his dedicated successor.

How you can benefit from talking to us:

  • Salary comparison, current salary to market salary
  • Understanding your career options
  • Identification of development and promotion potential
  • 65% of candidates will be making a career move within the next 12 to 24 months

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Why is this position interesting for you?

Solid foundation

  • The business is currently split evenly between 50% professional services and 50% hardware and software reselling.

 

Loyal customers

  • Long-standing relationships with customers and suppliers in the Swiss SME market form the foundation of this robust business.

 

A chance to redefine sales

  • This is your opportunity to redefine sales from the ground up. You are a doer, focused on execution rather than company meetings or weekly, monthly and quarterly calls. The focus is on actively developing customer relationships and applying your sales and account management expertise.

 

Offering

  • The comprehensive IT services portfolio includes desktop management, Office 365, security solutions from Sophos, Kaspersky and Trend Micro, server evaluation, operation and hosting with HP, cloud services and VMware, backup solutions from Veeam, as well as implementation and operation.

Role/function, supervisor, headquarter

  • Senior Account Director
  • Supervisor: CEO/Managing Director
  • Work location: Northwest Zurich

 

Main tasks and focus

  • Key account management and business development of existing and new clients
  • Vendor management, maintaining strong relationships with top suppliers (hardware and software vendors)
  • First point of contact for all customer issues
  • Internal coordination of customer and supplier issues

 

Broad customer base

  • With over 200 existing customers in retail, services and manufacturing, there is significant up-sell and cross-sell potential.

 

Swiss values and ethics

  • The company practices Swiss values and high ethical standards on a daily basis. Integrity, professionalism and trust are at the heart of the company's dealings with customers and employees.

 

Requirement profile

  • Several years of experience in sales/key account management within a Swiss SME
  • A solid network within the Swiss SME customer environment
  • Sales experience in IT services, hardware & infrastructure and ideally enterprise software
  • A hands-on doer with ambition

 

Personality

  • Open, approachable and trustworthy personality with a focus on the essentials, fair, team-oriented, customer and solution focused, a passionate sales professional who is excited by the task
  • SME mindset without ego or elbow grease

Application & Contact

Erik Wirz
Erik Wirz
Managing Partner
wirz phone +41 44 515 02 60 wirz email erik.wirz@w-gruppe.com

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Recruitment Process

In an initial conversation, we will give you a detailed insight into the role, the company, the culture and your development opportunities.

After an initial conversation with the partner (headhunter), you will receive further information about the role and our client's expectations. If you are interested, please send us your documents. Wirz & Partners will draw up a longlist which will be discussed with the client. From this longlist, 4-6 candidates are selected for the shortlist.

 

Time until feedback: 2-3 weeks

If you make it to the shortlist, you will move on to the next round. During the interview with Wirz & Partners, we will get to know you professionally and personally. You will receive additional information about the client, the offering, the services, the team and the KPIs. Based on all interviews and documents, we prepare a complete dossier on you for the client, including an executive summary. These documents form the basis of the structured interview process with the client. We prepare you for the interview.

 

Duration until the interview with the client: Up to 2 weeks

The first meeting with the client is about getting to know each other on an equal footing, getting to know the people and the culture. This takes place in person at the client's location and usually lasts around an hour.

The second interview focuses on professional competencies and leadership issues. You will get to know the team, the strategy and the operational goals.

You will then receive a salary proposal and an overview of the overall offer.

 

Duration until feedback: 1-2 weeks

A de-briefing with you and the client takes place after the final meeting.

We help you negotiate the contract and clarify further details. The contract is drafted and we support the onboarding process with the client.

 

Duration until feedback: Up to 1 week

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