Ref. 2885

Engagement Manager / Major Account

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Cloud services, IoT, analytics, cybersecurity services - if you are interested in these topics, talk to us. Our client is a leading Swiss full-service provider of technology solutions.

How you can benefit from talking to us:

  • Salary comparison, current salary to market salary
  • Understanding your career options
  • Identification of development and promotion potential
  • 65% of candidates will be making a career move within the next 12 to 24 months

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Our client's positioning in the Swiss market

  • A full-service technology solutions provider in the Swiss market, serving industries such as banking, insurance, health insurance, hospitals, public services and utilities
  • Comprehensive expertise from consulting to operations, with top references in the Swiss market
  • Customer satisfaction well above the market average
  • Recognised by KUNUNU as a Top Company and Open Company

 

Why this position is interesting for you

  • You will manage our client's largest customer, focusing on technical and solution-based support
  • Stable and growing business with long term contracts
  • Our client is growing organically well above the market average
  • Healthy, meritocratic culture with no corporate politics
  • Ambitious but reasonable targets
  • No international assignments, ensuring a good work-life balance
  • Excellent teamwork with KAM, pre-sales and product management (not a traditional sales role, but rather an evangelist, architect and technical conscience).

 

Why this position is being recruited

  • Replacement
  • Strategic expansion of consulting business with corresponding growth budget
  • Meeting market needs in existing and new customer segments

 

Where our client stands as a company

  • Successful, established, financially stable business with strong organic growth

 

USP against the market

  • Top references in target industries for years
  • Highest customer satisfaction for years
  • Above average annual growth
  • Agility and speed of implementation to meet increasing market demands (time-to-market)

Main tasks and focus

  • Identify and develop customer solutions, both technically and economically
  • Overall responsibility for project and programme management with the customer (volume > 15 million CHF)
  • Ensure customer satisfaction
  • Responsibility for SLA fulfilment
  • De-escalation management
  • Identify up- & cross-selling opportunities
  • Position new issues

 

Requirements profile

  • At least 5 years of experience as Engagement Manager and/or Pre-Sales or Architect or Evangelist with a minimum revenue budget of +10 million (shadow)
  • Swiss market experience in the target industries
  • Track record of overachieving
  • Programme and project management experience, including strong methodological skills
  • Solid technology knowledge in one of the following areas: Cloud services, SAAS, on-premise, ERP & CRM, traditional outsourcing

 

Soft Skills

  • Driven, self-starter, enjoys and is enthusiastic about the role
  • Wants to and can make a significant contribution to the development of the business
  • Seek creative freedom and can use it to benefit the business
  • Focuses on customer satisfaction and quality
  • Stress-resistant, coordinated, motivating, analytical, service-oriented, open, collegial, interested in new things
  • Looking for an alternative to the corporate world
  • Enjoys working with customers to develop and successfully implement solutions
  • Abstract, able to identify customer needs and translate them into demand

 

Supervisor

  • Sales Manager

 

Conditions

  • Location: Zurich (catchment area), 15 minutes by public transport from Zurich HB
  • Parking available, state of the art offices
  • Start up feel with strong parent company

Application & Contact

Erik Wirz
Erik Wirz
Managing Partner
wirz phone +41 44 515 02 60 wirz email erik.wirz@w-gruppe.com

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Recruitment Process

In an initial conversation, we will give you a detailed insight into the role, the company, the culture and your development opportunities.

After an initial conversation with the partner (headhunter), you will receive further information about the role and our client's expectations. If you are interested, please send us your documents. Wirz & Partners will draw up a longlist which will be discussed with the client. From this longlist, 4-6 candidates are selected for the shortlist.

 

Time until feedback: 2-3 weeks

If you make it to the shortlist, you will move on to the next round. During the interview with Wirz & Partners, we will get to know you professionally and personally. You will receive additional information about the client, the offering, the services, the team and the KPIs. Based on all interviews and documents, we prepare a complete dossier on you for the client, including an executive summary. These documents form the basis of the structured interview process with the client. We prepare you for the interview.

 

Duration until the interview with the client: Up to 2 weeks

The first meeting with the client is about getting to know each other on an equal footing, getting to know the people and the culture. This takes place in person at the client's location and usually lasts around an hour.

The second interview focuses on professional competencies and leadership issues. You will get to know the team, the strategy and the operational goals.

You will then receive a salary proposal and an overview of the overall offer.

 

Duration until feedback: 1-2 weeks

A de-briefing with you and the client takes place after the final meeting.

We help you negotiate the contract and clarify further details. The contract is drafted and we support the onboarding process with the client.

 

Duration until feedback: Up to 1 week

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